Alliance Members Sign Co-operation Agreement
1 August 2003. Today, the mobile alliance between Orange SA, Telefónica Móviles, TIM (Telecom Italia Mobile) and T-Mobile announces the delivery of its first products and services that deliver greater choice, flexibility and transparency for business and consumer customers alike. The delivery of the alliance’s first offering coincides with the signing of the Co-operation Agreement between the four founding members, providing the framework for greater co-operation and underlining its commitment to deliver a truly seamless customer experience across its combined geographical footprint.
The new alliance will initially span the European territories of its members and reach over 170 million existing customers, across 15 countries. As the collaboration evolves, it will expand to encompass its members’ global operations, creating one of the world’s largest mobile communities, interacting seamlessly wherever and whenever.
The first products and services will allow pre-paid customers to use their mobiles across more countries than ever. When travelling abroad, customers will be able to access familiar home services such as voicemail or customer service, using simple short-code numbers.
Both GPRS and MMS roaming will also be available across key Western European territories. Customers can access GPRS services such as music downloads or send MMS messages to friends and family across the members’ networks, when travelling in Western Europe. In addition, a phased approach will be taken to the introduction of the pre-paid top-up service, whereby customers can quickly and easily top-up their credit when travelling in member countries.
The founding members are also collaborating to deliver an enhanced service to its corporate customers. Available across TIM, T-Mobile and Telefónica Móviles markets presently and supported by Orange by the end of the year, the VPN (Virtual Private Network) service will allow customers to quickly and simply access their business network, wherever and whenever they like.
The collaboration will facilitate synergies and improve operating efficiencies for its members, allowing it to enhance its customer offering. As the alliance evolves, its members will collaborate on a number of additional areas including equipment and handset development, broadening its offering to customers. The first wave of products and services demonstrates how the alliance will deliver results, with the portfolio of services set to extend, further enhancing its offering to customers.