When was the last time you boarded a flight without your mobile phone? It’s hard to imagine life, not to mention working for an international company, without one. But while mobile services are making life easier and employees more productive at work, procuring multiple mobile contracts can add up to multiple headaches. Poorly structured mobile service procurement models are one of the primary reasons companies have trouble controlling their costs.
The mobile industry is well known and much maligned for its complexity. There is not a single one-size-fits-all global service, which makes purchasing and managing devices and tariffs challenging for businesses of all sizes.
To compound the issue, phones are sensitive to user behaviour and technology advancements. Workplace and digital transformation are also factors of complexity The arrival of 5G services in 2019/20 will bring about faster access to more apps. A more data-driven digital workforce will also be a less centralised workforce, as advanced IoT enables real-time collaboration between people and even objects.
As the workforce becomes decentralised, what is the appetite for a more centralised approach to mobile service procurement? What part does mobility play in the broader workplace transformation? What is still missing in terms of services that would offer the most benefits to an enterprise mobility business case?
It is with these questions in mind that FreeMove commissioned Ovum to explore the key drivers behind procuring and managing mobility.
Lazaro Fernandez, General Manager FreeMove