Harmonised Service Performance Indicators

Harmonised Service Performance Indicators

Superior and reliable service wherever you are

We publish and apply a clear set of standards across our footprint. These represent a visible assurance of the support you can expect from all four of the FreeMove operators in each of your key European countries so you can keep your people up to date at a local level.

We clearly track and demonstrate how we’re delivering against benchmark service levels in terms of:

  • Network and service quality
  • Customer service
  • Device care and management

Our indicators demonstrate our collective commitment to provide reliability, quality and transparency wherever you are.