Our service promise

You can be confident we’ll sustain excellence and inspiration throughout our relationship with you - starting when you join, and continuing as your business grows and changes. We constantly look to improve our performance so we can help you meet your ongoing objectives and plan for the future. No matter how big your organisation we keep the service personal and consistent to guarantee high levels of support wherever your people are.

Harmonised Service Performance Indicators: A visible assurance of high service standards you can expect from us at a central level.