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Mobile industry premium customers: three services to enhance interaction

Mobile industry premium customers: three services to enhance interaction


The technology and telecom industries have seen accelerated changes in the past decades. A fast pace has dictated the evolution of mobile devices, the consumption of information, and the transformation of customers and employees’ behaviour and expectations. 

For multinational companies, this means stepping up to go beyond standard models and committing to value-added services that can lead them to the future of digital transformation. The goal is to use modern technologies in their favour to benefit from innovation, achieving an increased digital footprint, streamlined operations, reduced costs, and growing business opportunities. 

Mobile industry premium customers should choose high-quality services that can generate more gains for their people and businesses. The three types of services below can drive promising results according to the latest market trends.


Automated and digitised mobile services

Staying at the office from 8 to 5 has become a distant reality for many people. Recent studies confirm that remote and hybrid work models are here to stay. Global Workplace Analytics, for instance, estimates that 70% of the workforce will work remotely at least five days a month by 2025. The workplace transformation has changed the way employees produce and interact, becoming more digital and mobile. 

Enabling employees to work from anywhere with devices and solutions that allow collaboration and productivity is paramount nowadays. Thus, having digitised and automated international mobile services is a big part of this shift. It is the smartest way of managing a mobile fleet when the workforce is distributed across different countries. 


With automated mobile services, multinational companies can have a seamless experience for their mobile management, with simplified services that ensure connectivity in multiple regions and centralised control for visibility, security, and budget administration.


5G private and public networks

With the 5G mobile network being currently implemented in several countries, it is time premium customers think about how this technology can be leveraged to their line of business. The fifth generation of mobile networks will deliver much faster connectivity speeds, low latency, enhanced capacity, and more security. All these improvements will allow advanced technologies and services to come through, such as entertainment and gaming experiences with virtual, augmented and extended reality, and Internet of Things (IoT) applications for cities, vehicles, and several other industries.

Leading enterprises are already partnering with telecom providers to develop their own 5G networks, changing the way they operate and sparking more innovation. Through these network initiatives, industrial manufacturers, for example, can control and monitor production with flawless connectivity and increased security. Applying 5G to IoT can enable factories to enhance operational efficiency, reduce machine downtime, increase safety for workers, get real-time data and system diagnosis, and even reduce waste and carbon footprint. 

City departments and public spaces can also use 5G to enhance traffic control as well as pedestrians and drivers’ safety, and to advance environmental and maintenance support through the monitoring of artistic monuments, parks, rivers, and other natural resources.

With private 5G networks, organisations can also integrate data sources and systems across different areas, such as IT, HR, sales, and finance. This has the potential to advance digital workflows and provide more efficient working methods. With the various possibilities of this technology, the sky is the limit for premium customers looking for value-added services. 


Cloud-first approach 

It is impossible to talk about digital transformation without mentioning cloud. According to Gartner, more than 85% of organisations will adopt a cloud-first principle by 2025 and will not be able to fully implement their digital strategies without the use of cloud-native technologies. In 2022, the global cloud revenue should total $474 billion, said the research firm.

Each company that wants to enhance interaction and move towards innovation needs to have a cloud-first approach. Compared to legacy systems, cloud infrastructure and services can offer efficiency not only for the IT department, but for the workflow of the whole company. The advantages go on and on: cost savings, flexibility, and quickness to adapt, enhanced security and data protection, improved collaboration among teams, and more. 


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