(CSM) Customer Support Management

CSM (Customer Support Management)

Expert support wherever you do business

Our specialist Customer Support Management team ensure your fleet managers always have access to outstanding support, service quality and contract compliance, all through a central point of contact.

As dedicated FreeMove employees, the team’s top priority is to help you manage your day-to-day activities and services with us in an easy and cost effective way.

  • Central point of contact for all of your service issues, at a multinational level
  • Central fleet control across your affiliates, and across your borders
  • Consolidated monitoring to ensure your FreeMove services are performing at their best

They remain on hand to handle requests and queries, providing you with a direct and efficient escalation path when necessary. You’ll stay up to date on your existing FreeMove services via regular reports and status meetings. Looking to the future, they can also proactively manage feasibility studies of possible new offers and enhancements.

What’s more, they remain in close contact with our FreeMove Business Support experts to deal with any operational and management issue efficiently, and will also coordinate all of your ongoing activities with our local Customer Care Units to ensure we support you to the same high levels wherever your people are.